Frequently Asked Questions
Frequently Asked Questions
All sizing information can be located on each individual product page.
Initially, we’ll be releasing 4 new sessions per month (that’s about 24 drawings) along with a few 360 Photos. Follow @ianwarsenault on any of our socials below and/or get on our email list for new releases.
What are your return / refund / exchange policies?
- We do not accept returns or exchanges. All sales are final.
- If your item has arrived damaged, get in touch with us ASAP and we'll see what we can do.
- Our full refund policy can be read here.
How can I be sure my items will arrive in mint condition?
- Each original/print is carefully inspected twice before it is shipped. First, upon production and again before we pack and send it to you. We check for flaws, bends, creases and handling marks. Please note before purchasing: due to its handmade nature, original artwork may show marks and/or smudges as a result of the artist’s process.
How are the originals/prints packed to ensure they don't arrive damaged?
- We take great pride in our superior packing and shipping methods. A great deal of time has been taken to consider possible hazards when shipping delicate works of art.
What can I do if my item is damaged?
- If your order does arrive in less than perfect condition, we can replace it for your or work with you to figure out another solution. In some cases, we will ask you to photograph the damage and send back the original/print and certificate of authenticity (COA) to be replaced. Contact email@example.com for help.
How should I care for my prints?
- Keeping your print rolled in a tube for any length of time can make it difficult to flatten upon framing. Therefore, we recommend you frame your artwork as soon as possible. If you're taking it to a framer, let them unroll and flatten it for framing. If you're framing it yourself, please use caution when urdolling the artwork.
- While the prints are crafted using archival safe papers and inks, the prints are safest when not placed in direct sunlight. Over time, sunlight could cause fading. If your artwork is going in direct sunlight, we recommend purchasing archival safe glass.
What does "open edition" mean?
- Open edition prints signify that they aren't limited to a particular number. They can be produced both signed and/or unsigned. All prints should be considered open edition unless otherwise expressly stated.
How are your open edition prints made?
- We work with a print-on-demand drop shipper for all open edition prints. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
What kind of prints are the limited edition prints?
- Each limited edition is a giclée print made using an archival printing process.
What is a giclée?
- Giclée (pronounced "zhee-clay") prints are those created on a high-resolution, ink-jet printer using colorfast, archival inks.
What does it mean to purchase part of a limited edition?
- This means a limited quantity of this print was made and once it sells out, that is it!
Can I request a specific number?
- Specific numbers can be requested but are not guaranteed. If the number requested is still available at the time of purchase, we will do our best to accommodate.
AuthenticityOriginal artwork is hand signed and dated by Ian W Arsenault. Each limited edition print is hand signed and numbered by Ian W Arsenault. Both include a Certificate of Authenticity (COA). One COA is sent per original/print. We cannot replace lost or damaged COAs.
How can I be sure about the authenticity of the art/ limited edition print?
- Ian W Arsenault promises that every original artwork/limited edition print purchased is 100% authentic. We guarantee this by including a COA (Certificate of Authenticity) with each one. The COA is specific to each original/print.
What should I do with the COA?
- Since COA's cannot be replaced, we recommend keeping your COA in a safe place like a filing cabinet. Another recommended option is to adhere it to the back of the framed artwork itself.